FAQ

How should I store Oligarch products?

You should store the products according to the details mentioned on the label.

How can I found out further details about a tracking number and parcel delivery?

For further details about a tracking number and parcel delivery, please call +40219928 (Monday – Friday: 9 AM – 6 PM).

How can I find out when a product will be back in stock?

For further details about the stock of products, please call +40219928 (Monday – Friday: 9 AM – 6 PM).

How expensive is shipping?

Products are delivered via DHL.

International delivery is made via DHL and is approximately 27 euros, depending on the delivery area.

* In the case of international deliveries, it is possible to collect the customs duty separately, depending on the country of delivery.

* Notes: We do not make international deliveries to Turkey.

Oligarch Cosmetics are tested on animals?

We  are big animal lovers, and we do not believe in animal testing, we do not accept it for any of the products in  our portfolio and we totally oppose to animal testing.

For your safety, however, our products are dermatologically tested, so that you can have  a comfortable and reliable experience.

Products have been damaged during shipping? How can I get a replacement?

If products have been damaged during shipping, we will happily replace them. To register for a return, please take photos of them, and then call +400219928 – schedule: Monday – Friday (9 AM – 6 PM) – to give us further details.

Do you ship internationally?

We ship internationally via DHL.

We ship in 44 countries, anywhere in the European Union, but also outside the Union, in Switzerland, Republic of Moldavia, Qatar, USA etc.

Shipping cost starts at approximately 27 euros and payment should be made prior to delivery (for both products and shipping).

Payment methods: Through Mobil Pay or PayPal when confirming the purchase on the website.

*mentions: We do not ship in Turkey.

How long does shipping take?

The products are delivered in 2-3 business days.

This delivery time can be influenced DHL’s schedule, legal holydays or the stock of the products in the laboratory.

For details regarding the tracking number and shipping status please call +40219928.

Schedule: Monday – Friday (9 AM – 6 PM).

How can I pay for an order?

For international orders, the payment for both products and shipping should be made before delivery.

You can pay online through Mobil Pay or PayPal, accessing www.oligarch.com from the “My Account” section.